Terms & Conditions

Scope of the Regulations

These regulations define the principles of providing intermediary services by the Intermediary to the Client for the purchase of goods from Sellers.

Glossary

The terms used in these Regulations mean:

  • Client Account – an individual account in the electronic system, maintained and managed by the Intermediary,
  • Client – a consumer within the meaning of on whose behalf and on whose behalf the Intermediary purchases goods from the Seller,
  • Intermediary – www.antret.eu
  • Registration – the process of creating an individual client account, where data about the Client is collected and to which the Client sets a password,
  • Seller – www.antret.eu
  • Intermediation Service – a service provided by the Intermediary to the Client, in accordance with the principles set out in these Regulations,
  • VAT – value added tax levied on imports in accordance

Scope of the Intermediation Service

  1. As part of the intermediary service provided by the Intermediary, the Intermediary, on behalf of and on behalf of the Client, places an order for goods from the Seller on the basis of the power of attorney granted to him and pays the fees associated with bringing the goods to the Client (excluding customs duty and VAT on import).
  2. As part of the intermediary service, the Intermediary does not pay customs duties and VAT on import due to the order and sending the goods to the Client’s address.
  3. The intermediary service is provided on the basis of specific agreements between the Parties.
  4. By placing an order, the Client declares that he grants the Intermediary a power of attorney to place an order for goods on behalf of and on behalf of the Client and to pay the price and shipping costs of the goods to the Client’s address on behalf of and on behalf of the Client. The Intermediary is authorized to act only within the scope of the power of attorney granted to him.

Obligations of the Parties

The Intermediary hereby declares that, in connection with the intermediary service he provides to the Client for the sale of goods from foreign sellers, the Intermediary takes over some of the obligations arising law that are incumbent on sellers of goods:

  1. provides the Client with the necessary information on the right to withdraw from the sales contract,
  2. conducts and recognizes complaints regarding the goods,
  3. bears responsibility for defects in the goods under the warranty,
  4. bears responsibility for delivering the ordered goods within 60 days from the date of conclusion of the contract,
  5. Upon receiving an instruction to activate the intermediary service, the Intermediary sends the Client:

Instructions for Activating the Intermediation Service

  1. the content of these Regulations recorded on a durable medium,
  2. information that, in accordance with the Act on Consumer Rights, in order for the intermediation service to be performed within 14 days from the date of conclusion of the contract, the Client’s express request in this regard, recorded on a durable medium, is necessary,
  3. information that the Customer loses the right to withdraw from the contract if the Intermediary started the intermediation service with the express consent of the Customer, who was informed before the commencement of the service that after the performance of the service by the Intermediary, he will lose the right to withdraw from the contract,
  4. The intermediary provides the Client with full information regarding the final price of the service along with all costs and a description of the main features of the service.
  5. When submitting an instruction to launch the intermediation service via the Intermediary’s website, the Customer provides the Intermediary with the following data in the form: name, surname, e-mail address. shipment delivery address, telephone number.
  6. The customer places an order after reading the content of these Regulations and accepting its provisions.
  7. The intermediary is obliged to provide the Customer with confirmation of the conclusion of the distance contract on a durable medium within a reasonable time after its conclusion, before commencing the provision of the service. This confirmation contains information about the main features of the service, including the subject of the service and the method of communication with the consumer.
  8. The Intermediary launches the intermediation service immediately after receiving payment for the service from the Client and sending the Intermediary a clear request to provide the service within 14 days from the date of conclusion of the contract.
  9. The placement and payment of an order by the Intermediary with the Seller is considered to be the provision of the intermediation service.

REGISTRATION AND LOGIN

  1. The customer can register free of charge.
  2. Registration is carried out by correctly completing the registration form. The Customer registers after reading the content of these Regulations and accepting its provisions.
  3. In the registration form, the Customer provides the following personal data: name, surname, e-mail address and sets a password for his account.
  4. During registration, the Customer may express separate consent to the Intermediary sending advertising and promotional content directly related to the Intermediary’s services.
  5. In order to log in, the Customer must provide a valid login in the form of an e-mail address and password.
  6. Logging in allows the Customer to place an order to start the intermediation service without the Customer having to provide his/her data.

DELIVERY OF GOODS

  1. The Intermediary’s liability for failure to deliver the goods is excluded if the Customer provided an incorrect address.
  2. The ordered goods are delivered to the address provided by the Customer when placing the order to activate the intermediation service.
  3. The Intermediary declares that the delivery of the ordered goods will be made by the Seller within 60 days from the date of conclusion of the contract.
  4. The intermediary informs that orders placed during the Christmas period may have an extended delivery time, up to a maximum of 90 days from the date of sending the order.
  5. Parcels are sent from outside the European Union by the Seller. The customer is an importer. The customer is responsible for tax obligations due to import.
  6. The customer is obliged to report the lack of delivery of the parcel no later than 100 days from the date of sending the parcel.

PAYMENTS

  1. At the Client’s request, the Intermediary issues an invoice for the services provided to the Client, including a commission for the activities undertaken by the Intermediary. The intermediary is obliged to issue an invoice for the delivery covering the entire amount of the service, which includes the purchase amount transferred to the seller and the commission. The intermediary issues an invoice without the customer’s signature and sends it to the customer electronically, to which the customer consents.
  2. Payment for the intermediation service and payment for the costs associated with importing the goods (except for customs duties and import VAT) is made on a prepayment basis before the Intermediary starts providing the services.
  3. Payment may be made at the Customer’s discretion by transfer to the Intermediary’s bank account or via the payment service.
  4. All prices given on the Intermediary’s website are expressed in the selected currency.

RETURN OF GOODS BY THE CUSTOMER

  1. Within 14 calendar days from the date of receipt of the goods, the Customer may submit to the Intermediary a declaration on the return of the goods purchased from the Seller.
  2. When submitting a declaration of return of goods:

Client:

undertakes to send the goods to the Seller no later than within 14 calendar days from the date on which he received the ordered goods. The goods must be delivered to the Seller’s address provided by the Intermediary, who undertakes to refund the price of the product to the Customer no later than 14 days from the date of receipt of the goods by the Seller. The intermediary refunds the payment using the same method of payment as used by the customer, unless the customer has expressly agreed to a different method of return, which does not involve any costs for him.

  1. The return declaration can be submitted using the return form. The intermediary provides the possibility of submitting a declaration of return of goods electronically. To meet the deadline referred to in section 1, it is enough to send the declaration before its expiry.
  2. The Customer bears the costs of returning the goods to the Seller.

COMPLAINT PROCEDURE

  1. In order to facilitate the Customer’s complaint procedure, the Intermediary assumes the obligations related to the Seller’s liability under the warranty for defects in the goods purchased by the Customer. A complaint may be submitted by the Customer via e-mail to the following address: antretcontact@gmail.com, or in writing to the address of the Intermediary. The Intermediary will respond to the consumer’s complaint within 14 business days from the date of filing the complaint.
  2. If the Customer detects any irregularities related to the operation of the Intermediary’s website, he or she is entitled to report this fact by sending an e-mail to the following address: antretcontact@gmail.com or by post to the Intermediary’s address.
  3. The customer is entitled to submit a complaint regarding the intermediary service provided by the intermediary. A complaint may be submitted by the Customer via e-mail to the following address: antretcontatct@gmail.com or in writing to the address of the Intermediary.
  4. The Customer’s report should include the Customer’s address details, the Customer’s name and surname, as well as a precise indication of the irregularity to which the report relates and the justification for the report.
  5. The intermediary will respond to the received notification within no more than 14 days from the date of its receipt.
  6. All complaints regarding payments should be reported to the entity responsible for making the payment, i.e. a bank or other entity through which the funds are transferred.

COPYRIGHT

  1. The Intermediary’s website is a work within the meaning of the Copyright Act and all copyrights belong exclusively to the Intermediary.
  2. The Intermediary declares that all materials posted on the Intermediary’s website, including text, photo and graphic materials and their arrangement constitute the intellectual property of the Intermediary or third parties.
  3. The Intermediary excludes the possibility of copying, reproducing, modifying, distributing or other forms of commercial use of materials owned by the Intermediary, referred to in section. 1, without the prior written consent of the Intermediary.

CHANGES TO THE REGULATIONS

  1. The Intermediary reserves the right to make changes to these Regulations, about which it will immediately, i.e. no less than 14 days before introducing changes, inform on the website.
  2. The Intermediary will inform about the fact that the Regulations have been amended by posting information on the changes made on the website and posting the consolidated text of the amended Regulations and indicating which of the existing provisions of the Regulations have changed.
  3. The Regulations may be changed at any time, in particular for important technical, legal and/or organizational reasons, without the need to justify these reasons.
  4. The Customer’s use of the Intermediary’s services after the amendments to the Regulations come into force is tantamount to acceptance of the introduced changes.
  5. Any changes to these Regulations shall enter into force within 14 days from the date of their publication on the website.
  6. Changes to the Regulations after submitting the instruction to launch the intermediation service do not affect the method of its implementation.

FINAL PROVISIONS

  1. These Regulations are made available to Customers free of charge, in a way that enables their acquisition, reproduction and recording of their content.
  2. These Regulations are available on the website in the Help Center section, Regulations tab.
  3. Communication between the parties takes place electronically. The intermediary will send the Customer information to the e-mail address provided during registration.
  4. These Regulations enter into force on the day of their publication on the website.
  5. If one of the provisions of these Regulations is or will be ineffective, it does not affect the binding force of the remaining provisions. In place of the ineffective provision of the Regulations, the rule that is closest to the objectives of the invalid provision and these Regulations as a whole will be applied.
  6. Any disputes arising from the provision of services by the Intermediary will be settled amicably, and in the event of disagreement, they will be settled by a local court of competent jurisdiction.
  7. Polish law shall apply to all legal relations arising from these Regulations.
  8. Generally applicable provisions of law shall apply to matters not regulated in these Regulations.